Quick Reference

Credentia Registration and Scheduling Services

1025 Greenwood Blvd.
Suite 401 
Lake Mary, FL 32746 

Monday - Friday 8:00 a.m. – 11:00 p.m.
Saturday 8:00 a.m. – 5:00 p.m.
Sunday 10:00 a.m. – 4:00 p.m.
(Eastern Standard Time)

Create or Log into your Credentia Platform account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled. 
• Obtain and submit an Examination Testing Application. 
• Check Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View Score Report. 
• Submit and review a Grievance application for completed examination. 
• Submit an Excused Absence application.

Contact Customer Service when:

• Problem occurs when creating your Credentia Platform Account. 
• Did not receive activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling examination. 
• Score report is not viewable in your Credentia account after 24 hours from your exam. 
• Call 888-204-6249

Alabama Board of Nursing

RSA Plaza, Suite 250
770 Washington Ave.
Montgomery, AL 36104

Toll Free: 1-800-656-5318
Fax: 1-334-293-5201

Hours of Operation: Mon – Fri 8:00 a.m. – 5:00 p.m. 
(Mountain Time Zone)

Contact State Board of Nursing to:  

• Clarify information about the Licensing (certification) 
• Obtain information regarding endorsement from other states 
• Obtain information on continued Licensing (renewal). (renewal) 
• Apply online for certification by endorsement or reinstatement at: www.abn.alabama.gov/licensing/apply/special-permits/medication-assistant-certified/mac-application/
• Change your current address or name after certification 
• Apply for certification after surrender or revocation