Cancellation and Rescheduling

You need to cancel or reschedule your Online Written examination at least 48 hours (2 days) before your scheduled test time.

If you are unable to attend your test, you must call Credentia Customer Service at least two (2) business days before the test date to reschedule (Saturday and Sunday and national holidays are not considered business days). If you don’t call Credentia at least two (2) business days before your test date to reschedule, and do not show up for your scheduled test, you will be responsible for the test fee. Your fee will not be refunded and cannot be transferred to a new test date, and you may not give your test date to another person.

• If you do notify Credentia in time, there is no penalty, and your fee may be transferred to your new test date. If your employer paid your test fee, you should tell them about missing the test or rescheduling. Let them know how you have handled rescheduling and when you plan to take the test again.
• If you do not report to the testing location on the day of your scheduled test, you will be considered a “no-show” and you will not get your testing fee back.

RESCHEDULING

You can now reschedule your exam through your Credentia account.

1. Log in to your candidate account and go to the “EXAM SCHEDULE” tab.
2. Select the “Reschedule” option to choose a new date and time at any available testing facility.

If you prefer to reschedule by phone, call (888) 204-6249.

• You must contact Credentia at least two (2) business days before your scheduled exam.

No refunds will be issued once exam fees are paid.